Tact: The ability to say and do things in a way that will not offend other people.
Empathize: To see someone else's point of view and to imagine oneself in his or her situation.
Etiquette: Good manners; the rules of polite behavior in dealing with other people.
Conflict Resolution: A problem-solving strategy for settling disputes.
Diversity: Variety
Stereotype: An oversimplified and distorted belief about a person or group without attention to individual differences.
Self-directed: Responsible for choosing one's own methods for reaching a goal.
Cross-functional Team: A group of people from two or more departments or areas of expertise who work together toward a common business goal.
Functional Team: A group of people from one company department or area of expertise who work together toward a common business goal.
Team Planning: A process that involves setting goals, assigning roles, and communicating regularly.
Facilitator: A leader who helps a team work more smoothly by coordinating its tasks.
Total Quality Management (TQM): A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."
Leadership Style: How a person behaves when he or she is in charge of other people.
Parlimentary Procedure: Strict rules of order for conducting a meeting.
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