chapter 13 & 14 vocabulary

Tact: The ability to say and do things in a way that will not offend other people.

Empathize: To see someone else's point of view and to imagine oneself in his or her situation.

Etiquette: Good manners; the rules of polite behavior in dealing with other people.

Conflict Resolution: A problem-solving strategy for settling disputes.

Diversity: Variety

Stereotype: An oversimplified and distorted belief about a person or group without attention to individual differences.

Self-directed: Responsible for choosing one's own methods for reaching a goal.

Cross-functional Team: A group of people from two or more departments or areas of expertise who work together toward a common business goal.

Functional Team: A group of people from one company department or area of expertise who work together toward a common business goal.

Team Planning: A process that involves setting goals, assigning roles, and communicating regularly.

Facilitator: A leader who helps a team work more smoothly by coordinating its tasks.

Total Quality Management (TQM): A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."

Leadership Style: How a person behaves when he or she is in charge of other people.

Parlimentary Procedure: Strict rules of order for conducting a meeting.

week 20 work schdule

mon 11-645
tues 2-630
wed off
thurs off
fri off
sat 11-630
sun 12-630

week 19 work sceduel

mon off
tues 2-630
wed off
thurs off
fri off
sat 12-630
sun 12-630

week 18 work sceduel

mon off
tues 2-630
wed off
thurs off
fri off
sat 12-6
sun 12-6

week16 work scheduel

mon12/8;off
tue12/9;2-6:15
wed12/10;off
thurs12/11;off
fri12/12;off
sat12/13;12-6:15
sun12/14;12-6:15

week 15 work sceduel

mon 12/1-off
tues 12/2-off
wed 12/3- 2-6:30
thurs 12/4- 2-6:30
fri 12/5-off
sat 12/6- 12-6:30
sun 12/7- 12-6:30

week 14 work shheduel

mon:off
tue:off
wed:12-6:30
thurs:off
fri:12-6:30
sat:12-6:30
sun:12-6:30